CORE CAPABILITIES
NETWORK MANAGEMENT SERVICES
ENTERPRISE COMPUTING & SECURITY SERVICES
ENTERPRISE COMPUTING & SECURITY SERVICES
ENMS to monitor IP Backbone and Data Center components • Performance Metrics, Dash boarding, and Event Management • Availability, Fault, Performance, and Security Monitoring • Event collection, processing, correlation, and enrichment • Automated diagnostic investigation and fault resolution • Decision based event routing and notification • Event hierarchy and severity based SLA and escalation
ENTERPRISE COMPUTING & SECURITY SERVICES
ENTERPRISE COMPUTING & SECURITY SERVICES
ENTERPRISE COMPUTING & SECURITY SERVICES
Build-out, Modernization, Virtualization, Operation • Applications, Systems, Storage, and Data Management • VLAN/VTP, DNS/DHCP, AAA/LDAP, NAT/PAT, LTM/GTM • Identity/Risk Management and Security Operations • Firewall, Security, Vulnerability Management • Business Policy/Continuity Management and Disaster Recovery
TELECOM/WAN SERVICES
NOC AND S UPPORT SERVICES
NOC AND S UPPORT SERVICES
Managed Routers, Frame Relay, LAN-LAN, MPLS VPN • IP backbone support, IP routing (OSPF, BGP, EIGRP, RIPv2) • BGP Peers, High-end Core/Edge Routing, Global Load Balancing • QoS, VoIP, Cisco CallManager, H.323 • Multicast and Security tunneling (IPSEC/GRE), VPN, IPV6 • WAN circuits: Fractional Tl to OC-192, DWDM, SON ET
NOC AND S UPPORT SERVICES
NOC AND S UPPORT SERVICES
NOC AND S UPPORT SERVICES
• 24x7 Technical Support including Tier 1 /2/3 backup/ installation • Proactive incident monitoring, notification, reporting within SLA • Problem reporting, management and Resolution • On-site support with procedures/documentation & user training • Inventory management, Monthly status reporting • External vendor management and multi-vendor first-call support • System and Application Performance monitoring